Our clients rely on AutonomyWorks to deliver high-quality results – every time. We build quality into every part of our business. It begins with our on-boarding processes and continues through training and delivery. Our Associates are exceptionally committed to quality and accuracy in everything they do. We track our quality performance, so that we can adjust processes and training in response to any recurring issues.
• Process Design – AutonomyWorks creates a unique set of instructions for each client deliverable. These instructions provide step-by-step directions for creating each deliverable. Even experienced Associates utilize these instructions to ensure that they are delivering exactly what our client expects.
• Dedicated Teams – AutonomyWorks assigns a team of Associates to each deliverable. The size of the team varies based on the volume of work. The entire team is trained to provide staffing flexibility for work surges and vacations.
• Production QA – Quality Assurance steps are built into all of our processes. At critical points in the creation of each deliverable, progress is checked and quality confirmed. At the completion of the deliverable, it is reviewed by a colleague before being sent to the client. Checklists and testing protocols exist for each QA step in the process to ensure consistent, thorough QA.
• Tracking – AutonomyWorks tracks three quality metrics for each client deliverable. First, we capture any errors in deliverables actually sent to clients. This is our most important metric. We consistently deliver accuracy rates in the high nineties. Second, we track errors identified during the production QA process – either in-progress or at deliverable completion. Finally, we track on-time delivery. All three metrics are used to inform process changes and training plans.