NEC Financial

NEC wanted to improve the speed and efficiency of its leasing process, particularly in two key areas:

• Customer request setup - The initial step of entering customer requests into NEC's system often took too long because internal staff had competing priorities. NEC aimed to reduce this step to under an hour.
• Loan documentation production - Once a lease was approved and terms were finalized, preparing the necessary loan documents was a tedious, error-prone process. NEC sought a more reliable and efficient approach.

NEC partnered with AutonomyWorks to streamline these critical processes. Our team:

• Processes all customer requests in less than an hour, ensuring faster response times and improved customer experience
• Prepares loan documentation with high accuracy, reducing errors and administrative burden on NEC's internal team
• Follows structured workflows, ensuring consistency and reliability in every transaction

By shifting these time-sensitive tasks to AutonomyWorks, NEC improved efficiency while allowing its internal team to focus on higher-value work.

• 100% of customer requests set up in less than one hour, meeting NEC's responsiveness goal
• Faster and more accurate loan documentation, reducing errors and administrative workload
• Improved customer experience, enhancing NEC's reputation for speed and reliability