Grainger

Client:

Grainger is a leading distributor of maintenance, repair, and operations (MRO) products, offering more than 2 million items across various industries. Its extensive online catalog relies on accurate and detailed product information to help customers find the right products quickly.

Challenge:

Grainger needed to validate and maintain the accuracy of millions of product attributes on its website. To scale the effort, they engaged an offshore provider to collect product data from manufacturer websites. However, they required a reliable quality control process to ensure the data's accuracy and provide ongoing feedback for improvement.

Solution:

AutonomyWorks partnered with Grainger to perform independent quality assurance on the offshore provider's data collection. Over three years, our team:

Reviewed 132 product categories to ensure consistency across different types of MRO products
Validated 87,000 SKUs and 2 million product attributes against manufacturer websites to confirm accuracy
Provided ongoing feedback to the offshore provider, identifying trends and systematic issues to improve future data collection

By combining offshore data collection with AutonomyWorks' high-quality validation, Grainger optimized both cost and accuracy in its product data management.

Results:

Ensured accurate product information across categories, improving searchability and customer confidence
Optimized costs and efficiency by blending offshore scalability with AutonomyWorks' precise validation

By partnering with AutonomyWorks, Grainger maintained high data integrity across its vast online catalog, delivering a better customer experience while keeping operational costs under control.

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