The Director of Client Engagement will partner with the CEO to establish, manage, and grow client relationships. The ideal candidate will be familiar with the entire customer life cycle including initial conversations, scoping/contracting, on-boarding, on-going management, renewals, and relationship expansion.

Once a client is signed on, the Director of Client Engagement will work with our Delivery team to translate client needs into functioning teams and processes. The Director of Client Engagement will be counted on to manage the client relationship and, where appropriate, grow the relationship. and overall financial health of each account.

While day-to-day execution is led by the AutonomyWorks Client Delivery team, the Director of Client Engagement will develop a working knowledge of the scope, the team, and key milestones to ensure they can serve as a credible point of escalation and collaboration.

The Director of Client Engagement is part of the executive team, which also includes the CEO, Director of Finance, Director of Client Delivery and Director of Talent and Operations.

 

Job Description